Privacy Policy

1. Introduction and Company Information

FjordKunde Servicepartner AS ("we", "us", or "our") is committed to protecting your privacy and processing personal data in a lawful, fair, and transparent manner. This privacy policy explains how we collect, use, disclose, store, and protect personal data when you interact with us as a customer, prospective customer, website visitor, or other contact.

Controller: FjordKunde Servicepartner AS
Address: Storgata 12, 0155 Oslo, Norway
Email: [email protected]
Phone: +47 23 45 67 89

2. Data Collection and Processing

We may collect and process personal data that you provide to us directly, data generated through your use of our services, and data received from third parties where permitted by law. Depending on the context, this may include:

• Identification and contact information, such as name, address, email address, and phone number;
• Customer and account information, such as service requests, correspondence, preferences, and history of interactions;
• Payment and billing information, where relevant to the services provided;
• Technical data, such as IP address, device information, browser type, and log data;
• Communication content, including inquiries, complaints, feedback, and support requests;
• Any other information you choose to provide to us.

We process personal data only to the extent necessary for the purposes described in this policy.

3. Purpose of Data Processing

We process personal data for the following purposes:

• To provide and manage our customer services and related communications;
• To respond to inquiries, requests, and complaints;
• To maintain customer relationships and service records;
• To invoice, process payments, and manage accounting and bookkeeping;
• To comply with legal obligations, including tax, accounting, and regulatory requirements;
• To improve our services, operations, and customer support;
• To ensure security, prevent misuse, and detect fraudulent or unauthorized activity;
• To defend or establish legal claims where necessary.

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis. Depending on the specific processing activity, our legal bases may include:

• Performance of a contract: where processing is necessary to provide our services or take steps at your request before entering into a contract;
• Legal obligation: where processing is required to comply with applicable laws and regulations;
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms;
• Consent: where you have given us clear consent for a specific purpose, such as certain marketing communications where required by law.

5. Data Sharing and Third Parties

We may share personal data with third parties only when necessary and appropriate for the purposes described in this policy. These third parties may include:

• IT and hosting providers;
• Payment processors and financial service providers;
• Accounting, auditing, and legal advisors;
• Customer support and communication service providers;
• Public authorities, courts, or regulators where required by law;
• Other service providers acting on our behalf as data processors.

Where we engage processors, we require them to process personal data only according to our instructions and to implement appropriate security measures.

6. Data Transfer to Third Countries

In some cases, personal data may be transferred to or accessed from countries outside the European Economic Area (EEA). If such transfers occur, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law. These safeguards may include:

• European Commission adequacy decisions;
• Standard contractual clauses approved by the European Commission;
• Additional technical and organizational measures where necessary.

We will take reasonable steps to ensure that your personal data remains protected when transferred internationally.

7. Storage Duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the data and the purpose of processing.

• Customer and contract-related data are generally retained for the duration of the customer relationship and for a subsequent period as required by law or legitimate business needs;
• Accounting and tax records are retained for the period required by applicable legislation;
• Communication records may be retained for as long as needed to handle the relevant matter and for documentation purposes;
• When data is no longer needed, it will be securely deleted or anonymized.

8. User Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: the right to request confirmation of whether we process your personal data and to receive a copy of that data;
• Rectification: the right to request correction of inaccurate or incomplete personal data;
• Erasure: the right to request deletion of your personal data in certain circumstances;
• Restriction: the right to request that we limit the processing of your personal data in certain cases;
• Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller;
• Objection: the right to object to processing based on legitimate interests and, in certain cases, to direct marketing.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

9. Withdrawal of Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may no longer be able to provide certain services or communications that depend on that consent.

10. Right to Complain

If you believe that our processing of your personal data does not comply with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In Norway, this is the Norwegian Data Protection Authority (Datatilsynet).

We encourage you to contact us first so that we can address your concerns directly.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption where appropriate, secure storage, staff confidentiality obligations, and regular review of our security practices.

While we take reasonable steps to protect personal data, no system can be guaranteed to be completely secure. You should also take care when transmitting information to us.

12. Contact Information

If you have questions about this privacy policy or our processing of personal data, or if you wish to exercise your rights, please contact:

FjordKunde Servicepartner AS
Storgata 12, 0155 Oslo, Norway
Email: [email protected]
Phone: +47 23 45 67 89

13. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be published with a revised effective date where appropriate. We encourage you to review this policy periodically to stay informed about how we protect your personal data.